Refund policy

No Refund Policy

All sales are final, and we do not offer refunds or returns on purchases.

We kindly encourage you to review your order carefully before completing your purchase, as all payments are non-refundable.

That said, we stand behind the quality of our products. If you receive an item that is defective or arrives damaged, we will gladly replace it with the same item at no additional cost.

To request a replacement, please contact us within 30 days of receiving your order and include a photo or video clearly showing the issue so we can review it and assist you as quickly as possible.

Please send all replacement requests to: vivacelebrations@outlook.com

Once your request is approved, we will promptly send a replacement.

By completing a purchase, you agree to this policy.